How do I arrange a return?

Have you received the wrong item? Is the item you ordered not what your looking for? Have you changed your mind?

Either way its not a problem in most cases - please provide your dedicated Customer Service contact with your delivery note, product code, quantity to return and the reason and they will generate a collection note for you. The driver will collect in 3-5 working days.  Returns cannot be accepted without a Collection Note.

There are some items we supply which cannot be returned - such as perishable items (foods/drinks), items which have been ordered via our Specials Team and bespoke items such as print, embellished work wear and promotional items.

Please always refer to our Terms & Conditions of Sale before arranging a return.  There is an extract below which may help you

 CANCELLATION
5.1 Subject to Conditions 5.2, 5.3, 5.4 and 5.5 below, upon cancellation of an order, the Seller may issue a credit note to the full value of the items which are cancelled. A credit note which is issued pursuant to this Clause 5.1 shall be valid for three months from the date of issue.
5.2 The Seller cannot issue credit notes for goods which have been used, are perishable including without limitation foods items, special order or bespoke items or had their packaging damaged preventing re-sale.
5.3 Where orders or part orders are cancelled by the Buyer, and the Seller has incurred costs in respect of this order in advance of the date on which the notification of cancellation is received by the Seller, these costs will be met by the Buyer. In such an event, the Seller shall inform the Buyer of the cost immediately and will invoice the Buyer for the amount incurred.
5.4 Orders may only be cancelled within 21 days of the original order being placed.
5.5 Credit notes for faulty or damaged goods shall be subject to the terms of clause 8.

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